Frequently Asked Questions
Product-Related Questions
We currently sell and focus on handcrafted leather bags. As we continue to grow, we're working to expand our brand collection to include shoes, accessories, and clothing. Stay tuned for new additions to our lineup!
Yes, all items are handcrafted by skilled artisans.
Our products are made in Greece and Italy.
We use high-quality materials sourced from Europe, including leather, fabric, suede, metal parts, zippers and more.
Yes, we follow ethical production practices and support fair labor.
Yes, we offer personalization options on select items.
Custom-made items are made to order; ready-to-ship items are in stock and ship immediately.
Shipping & Returns
Yes, we ship worldwide!
Shipping time varies depending on the shipping method you choose during checkout. Approximately:
Europe
- Standard shipping: 1 week
- Express shipping: 1 day
USA, Canada, China:
- Delivery time: 2-4 days
Australia:
- Delivery time: 1 week
Rest of the World:
Depends on the shipping method you choose during checkout:
- Post service delivery: 3-4 weeks
- Courier delivery: 4-6 days
We offer Free Standard Shipping to Australia, USA, Canada, China, Japan, Saudi Arabia, Singapore, and EU countries.
You have the option to upgrade to express shipping during checkout, and the final price will be calculated for shipping.
Other Countries
Shipping costs to the rest of the world are calculated during checkout. To view all shipping costs and delivery times, please visit our shipping policy page.
Yes, once we ship your order you will receive a shipment confirmation email with a tracking link.
We accept returns within 14 days of delivery, for all products including sale products. Custom-made products and personalised products are non-returnable. Please note that customers are responsible for paying for their own shipping costs for returning their item.
For detailed information please visit our Returns Policy.
Simply send us this Request A Return Form and we will get back to you with clear instructions on how to return the product.
Unfortunately, we do not offer exchanges. If you would like a different style, color, or size, simply return your original item for a refund and place a new order.
Payments & Orders
We accept major credit cards and debit cards like Visa, MasterCard, American Express and Discover. We also accept PayPal, Apple Pay, Google Pay, Shop Pay, Klarna and other local payment methods.
Yes, we support multiple currencies based on your location.
Yes, we use secure encryption and trusted payment processors.
Cancellations are accepted within 6 hours since you placed your order and only if we have not shipped or processed your order. For personalised or custom-made orders we do not accept cancellations. If you wish to correct or add something to your order please Contact Us.
No, you can checkout as a guest, but creating an account offers extra benefits.
Sustainability & Brand
We aim for sustainable practices in materials, production, and packaging.
We source materials from trusted suppliers across Europe.
Our products are made by experienced artisans in Greece, under ethical conditions.
We focus on quality, ethical craftsmanship, and long-lasting design. The majority of our products are made one-by-one.
Customer Service
Please use our Contact Form.
We typically reply within 12–24 hours.
Yes, please use our Contact Form.